Your Observer Report is sent directly to the observer you nominated when you enrolled. If you need to nominate a different observer (for example, your original nominee is unavailable, has the wrong contact details, or does not meet the eligibility criteria), our support team can update the nomination for you.
To request a change:
Contact us by chat or online form.
Provide the following details for your new observer:
Full name
Phone number
Email address
Job role or title
Business name
A brief list of the food handling duties they will observe you doing (Food Safety only)
Eligibility reminder: your observer must have at least 12 months of food handling experience, must currently work in a food handling role in Australia (for Food Safety) or in a licensed venue (for RSA), and must be able to observe you completing the required tasks. A nominee who does not meet these criteria cannot be accepted.
Once support has processed the change, the updated Observer Report is emailed directly to the new observer. Ask them to check their inbox and spam or junk folder.