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To change your observer for the Food Safety or RSA Observer Report, send the new observer's details to support and they will update the nomination on your behalf.

How do I update or change my nominated observer?

Ask former colleagues from the last 12 months, or volunteer at a business or community organisation to get your Observer Report signed.

How do I complete my Observer Report if I'm not currently working?

Your food safety observer must have 12 months food handling experience and current employment in a food handling role in Australia.

Who can sign off my food safety observer report?

Your observer must have alcohol service experience and current employment in an alcohol service role in Australia.

Who can sign off my RSA observer report?

The Observer Report is the practical assessment component of the Food Safety Supervisor, Food Handler, and Responsible Service of Alcohol courses.

Why do I need an Observer Report?

The number of quiz attempts you have depends on the course and the type of quiz. Five attempts on end-of-lesson quizzes (free reset on request); three attempts on the RSA…

What happens if I use up all my end-of-lesson quiz attempts?

Your Food Safety Supervisor Statement of Attainment is recognised Australia-wide. NSW workers also need a separate NSW Food Safety Supervisor Certificate.

Which states and territories will my Food Safety Supervisor Statement of Attainment be recognised in?

Units depend on the industry you selected when you completed your student registration. NSW recognises Retail and Hospitality units only.

Which units of competency will I receive on my Food Safety Supervisor Statement of Attainment?

Your Statement of Attainment is issued by InstaCert, Registered Training Organisation (RTO) 41127.

Which RTO issues my Statement of Attainment?

Validity depends on your qualification and where you work in Australia. Food Safety Supervisors must renew every 5 years; RSA varies by state.

How long does my Statement of Attainment remain valid?

Yes. Talk to your target RTO. Many qualifications share the same units as our courses, so you may be able to skip repeating them.

Can I use my course as credit towards another qualification?

Statements of Attainment are issued to individuals only. If a Food Safety Supervisor leaves, businesses must nominate a replacement.

Can the Statement of Attainment be issued to a food business?

We do not currently offer international postage. Students must provide an Australian address for their printed materials to be posted to.

Do you offer international postage?

We do not offer tracked postage due to the volume of awards we post each week. Printed awards typically take 14 days to arrive.

Can you send me the tracking details for my NSW Food Safety Supervisor certificate?

The express certification option ensures your assessment is reviewed as a priority and does not impact postage time frames. Your NSW Food Safety Supervisor certificate should arrive within 14 days…

I paid for express postage. When will I receive my printed NSW Food Safety Supervisor certificate?

NSW Food Safety Supervisor certificates are sent in hard copy only per NSW Food Authority requirements. Your NSW Food Safety Supervisor certificate number can be used as proof of course…

Can you send me a digital copy of my NSW Food Safety Supervisor certificate?

After each quiz attempt, you can view feedback by clicking on "Review" within the "Summary of Your Previous Attempts" section

Can I get feedback on my quiz attempts?

Statement of Attainments are not adjusted once they have been issued. The name on a Statement of Attainment must match USI records at the time the document was generated.

How do I update my name on my Statement of Attainment?

After your assessment is marked satisfactory, your digital Statement of Attainment is emailed within 1 to 2 business days. NSW Food Safety Supervisor students also receive a separate printed certificate.

When will I receive my Statement of Attainment?

Use the Assessment Status button in your course to confirm all required assessment items are complete. This is also the first thing to check if you've submitted your assessment but…

How to check if you've completed your course

For compliance purposes, we require for the skills noted within the observer report to have been observed within the last 12 months, which is shown through your observer's selection of…

What is the Observer Report observation date range?

Course completion reporting is done during a set period of time each year. You can use your Statement of Attainment as proof of course completion.

Why is my certification not showing on my USI portal account?

The Observer Report Form ID is located in the email that was sent to your Observer.

Where is the Observer Report Form ID?

Covers Observer Reports, quiz attempts, Statements of Attainment, recognition, validity, and RTO information — applicable across Food Safety Supervisor, Food Handler, and RSA courses.

Assessments and Certificates

InstaCert is a leading Australia-wide provider of the Nationally Recognised Food Safety Supervisor Course and Responsible Service of Alcohol Course. Nationally Recognised Training is delivered by InstaCert (Registered Training Organisation #41127). Copyright 2026 © InstaCert. All rights reserved. InstaCert, instacert.com.au and the InstaCert logo are trademarks of InstaCert. All other trademarks are the property of their respective owners.

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