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Pay by credit card (Visa, Mastercard, American Express) or PayPal when you enrol. All prices are in Australian dollars.

How do I pay for my course?

Security questions inside your course are identity checkpoints set up at enrolment. If your answer is being rejected, contact our support team to verify your identity and unlock your progress.

I'm stuck on a security question in my course. What do I do?

If the USI Registry says you already have a USI, recover it directly via the USI website. The USI Registry manages all USI records and is the only place a…

How do I find or recover my existing USI?

This error usually means your Student Registration has not been completed yet. Complete the Student Registration step on the course page and the error will clear.

What does the error "We cannot find an assessment record for your enrolment" mean?

After enrolment, you'll receive a series of emails from us, including a welcome email, course access instructions, and a tax invoice.

What happens after I enrol in a course?

Name and contact details to enrol; additional personal information collected during the course, as required under VET standards.

What personal information do I need to provide when enrolling?

A USI is a permanent, 10-character government reference number for students in nationally recognised training in Australia.

What is a Unique Student Identifier (USI)?

Apply online at usi.gov.au with valid ID. Your USI is issued immediately. You'll need it before completing enrolment.

How do I apply for a USI?

All InstaCert student forms are on the forms page of our website, including Observer Report, RPL Application, and SOA Reissue.

Where can I find InstaCert's student forms?

Reset your password using your registered email address. If no reset email is received, check your spam folder or contact InstaCert.

How do I reset my password?

Fix most issues by clearing your browser cache, updating Adobe Reader, or checking your User ID. Contact us if the problem continues.

I'm having technical difficulties: what should I do?

You need a modern web browser with JavaScript enabled, an email address, and Adobe PDF Reader or Acrobat. Google Chrome is recommended.

What are the technical requirements for completing the online course?

Our courses work on computers, laptops, and tablets. Mobile phones aren't recommended due to the small screen size.

Can I complete my course on a mobile phone?

Lodge a complaint or appeal using the form on InstaCert's forms page. You'll receive a written acknowledgement and resolution where possible.

How do I make a complaint or lodge an appeal?

You need everyday reading, writing, and numeracy skills, similar to common workplace tasks. Contact us if you have any concerns.

What level of language, literacy, and numeracy skills do I need?

If you have concerns about language, literacy, or numeracy, contact InstaCert before enrolling to discuss your needs and available support.

What if I need additional support to complete my course?

Training recognised across Australia. Completion earns a Statement of Attainment that counts towards further qualifications.

What is nationally recognised training?

In NSW, licensing applies to food producers; notification applies to retail food businesses like restaurants, cafés, and takeaways.

What is the difference between licensing and notification in NSW?

Contact our team to advise that you only have a single name

I only have one name. How do I fix my USI information?

Each lesson unlocks as the previous lesson has been completed in full. To see which lesson you are up to, scroll down your course page.

Why has my course progress not saved?

Student quality checks are part of our quality assurance process. It takes less than 5 minutes over the phone and involves a couple of identity verification questions and course content…

What is a student quality check and why do I need to do one?

Observer quality checks are part of our quality assurance process. It takes less than 5 minutes over the phone and involves a couple of observer report related questions.

What is an observer quality check and why do I need to do one?

If you are under 18, we require a parent or guardian to give consent for us to issue your statement of attainment to you.

Why do I need parental consent?

Depending on your course type, you may be eligible for a 7 day course extension at an extra fee. Contact us before your course expires.

My course expires soon and I haven't completed it. What do I do?

The name on your student registration doesn't match your USI account. Log in to USI to review and update your details before contacting us.

Why is my student registration showing that my name does not match my USI records?

Contact us to provide your updated address. Ensure this is done before you complete your course.

I've moved. How do I update my address?

There is no minimum age to complete our courses. Students under 18 require parent or guardian consent for your certificate to be issued to you.

Is there a minimum age for your courses?

A Unique Student Identifier (USI) is required when completing a nationally recognised training course. You are a student if you are enrolled in training.

I'm not a student but you are asking for a student number?

We do not offer over the phone support to help keep our prices affordable. Provide further details of enquiry.

What is your phone number?

Login details were sent after enrolment. Refer to emails to recover the information or use email address to login via website.

How do I get my login details?

Can I set up a business account?

Enquiries are responded to in the order they are received. If you emailed outside business hours, you will receive a response once our team are available.

Why haven't you replied yet?

To meet course requirements, we are only able to offer our courses in English.

Can I do the course in another language?

Our 100% online learning format allows us to reduce costs for students.

Why are your courses cheap?

Before completing your course login to your USI portal and adjust your details as required. Contact us to confirm your updated name. USI details must match your student enrolment details…

I want my certificate in my married name, how do I update my USI details?

Rotate your phone so that it's in landscape mode to view the course login

How do I login on my phone?

Find out how you can securely access your account from any device - anytime, anywhere.

Can I log in from different devices?

Learn how to get assistance from our support team

I have a problem, how do I get help?

Recognition of Prior Learning (RPL) lets you demonstrate existing skills through quizzes and documentary evidence. For short courses, it's often quicker to complete the standard pathway.

How does Recognition of Prior Learning (RPL) work?

What to do if your course doesn't appear in your account immediately after purchase.

I just paid for my course but I can't see it anywhere in my account.

Covers enrolment, account access, platform requirements, support processes, and regulatory context applicable across all InstaCert Australia courses.

General

InstaCert is a leading Australia-wide provider of the Nationally Recognised Food Safety Supervisor Course and Responsible Service of Alcohol Course. Nationally Recognised Training is delivered by InstaCert (Registered Training Organisation #41127). Copyright 2026 © InstaCert. All rights reserved. InstaCert, instacert.com.au and the InstaCert logo are trademarks of InstaCert. All other trademarks are the property of their respective owners.

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